Information on order cancellation, right of withdrawal and returns.
You can cancel orders that have not yet been handed to the courier by contacting us by phone or WhatsApp. If payment has been taken, it is refunded to the same payment method within 14 days of the cancellation being confirmed.
Orders already handed to the courier cannot be cancelled; in that case the right-of-withdrawal rules apply.
You may exercise your right of withdrawal within 14 days of receiving the product, without giving a reason.
Because of the nature of food products, returns are not accepted in the following cases:
Products whose packaging, seal or lid has been opened; used or consumed products; products unsuitable for return under hygiene rules; fresh products prepared to order (such as milk hazelnut kadayıf).
1. Contact us by phone or WhatsApp and give your order number.
2. Prepare the product together with its invoice and original packaging.
3. Send it via our contracted courier to the address we give you.
4. The refund is started once the product reaches us and has been checked.
If a product is sent defective, wrong or incomplete, we pay the shipping. For returns under the right of withdrawal, if a courier other than our contracted one is used, shipping is paid by the buyer.
If the package is crushed, torn or wet, have the courier record a damage report before accepting it and contact us. Damage reported without a courier report is harder to resolve.
For returns and cancellations: 0544 220 20 28 · hoydi28findik@hotmail.com
Last updated: 7 October 2026
Karadeniz Fırtınası is made with hazelnuts alone. We use no fillers, flavourings, preservatives or emulsifiers, what the label says is exactly what’s in the jar.
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